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Salud, Ciencia y Tecnología Metaverse Basic and Applied Research Data & Metadata Interdisciplinary Rehabilitation Salud, Ciencia y Tecnología - Serie de Conferencias Community and Interculturality in Dialogue Seminars in Medical Writing and Education Health Leadership and Quality of Life Gamification and Augmented Reality Southern perspective / Perspectiva austral
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Original
Published: 2023-12-01
DOI: https://doi.org/10.56294/hl202326

Perceived satisfaction with nursing care in relation to users/subjects of care and their companions in the Medical Clinic Service of the Hospital Zonal de Comodoro Rivadavia

By
Horacio Alen ,
Horacio Alen

Hospital Zonal de Comodoro Rivadavia. Chubut, Argentina.

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Daniel Ernesto Gutiérrez Raina ,
Daniel Ernesto Gutiérrez Raina

Universidad Adventista del Plata, Argentina

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Abstract

The present study focuses on the evaluation of the satisfaction of users and subjects of care in a hospital service. A simple cross-sectional descriptive research design was used and data were collected through a questionnaire with 15 questions addressing dimensions such as empathy, responsibility, technical capacity, communication and tangible goods. The results show that the majority of respondents are satisfied with the service, with no significant differences according to sociodemographic variables. However, lower satisfaction is observed among accompanying persons in the dimensions of responsibility and tangible goods. It is concluded that satisfaction is high in several dimensions of nursing care, but a lack of tangible resources is noted due to the shortage of personnel during data collection. It is recommended that similar studies be conducted in other hospitals to obtain a more complete representation of the perception of nursing care in different hospital settings.

Keywords:

User Satisfaction,
Nursing Care,
Quality of Care,
Care Evaluation,

How to Cite

1.
Alen H, Gutiérrez Raina DE. Perceived satisfaction with nursing care in relation to users/subjects of care and their companions in the Medical Clinic Service of the Hospital Zonal de Comodoro Rivadavia. Health Leadership and Quality of Life [Internet]. 2023 Dec. 1 [cited 2024 Jul. 4];2:26. Available from: https://hl.saludcyt.ar/index.php/hl/article/view/26

Copyright Notice

The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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Vol. 2 (2023)
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